San Jose Medical Center - Services Patient Relations


General Information
Assistance
Education

Patient Relations

Medical Office Building | 275 Hospital Parkway | Main Floor Lobby | (408) 972-3470 | Fax: (408) 972-7778

Hours
M-F: 9:00A - 5:00P
Closed Weekends & Holidays

The Patient Relations Department serves as liaison between members/patients and the San Jose Medical Center. Our primary purpose is to assist and educate members/patients about the use of services provided at our facility. We work closely with physicians and staff at the medical center for the benefit of our patients.

If you have a problem with your service or the care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.

We also love to hear about things that we have done well! If you were provided with outstanding service from an individual or a department, please let us know! You may call us at (408) 972-3470, or download the form below and send it by mail or fax.

Outstanding Service Form (English)
Outstanding Service Form (Español)

If you have an emergency medical condition, call 911 or go to the nearest hospital. When you have an emergency medical condition, we cover emergency care from Plan providers and non-Plan providers anywhere in the world.

An emergency medical condition is (1) a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or serious impairment or dysfunction of your bodily functions or organs; or (2) when you are in active labor and there isn't enough time for safe transfer to a Plan hospital before delivery, or if transfer poses a threat to your or your unborn child's health and safety.