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Benefit Changes

Have you reviewed your Kaiser Permanente benefits lately?

If you have any questions about your health plan materials (such as your Evidence of Coverage), contact our Member Service Call Center representatives at:

(800) 464-4000 (English)
(800) 575-7585 (Chinese Dialects)
(800) 777-1370 (TTY)

7:00A - 7:00P, 7 Days/Week

For financial assistance with your Health Care Benefits, please call our Medical Financial Assistance Hot Line at 1-866-399-7696.
 

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If you have an emergency medical condition, call 911 or go to the nearest hospital. When you have an emergency medical condition, we cover emergency care from Plan providers and non-Plan providers anywhere in the world.

An emergency medical condition is (1) a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or serious impairment or dysfunction of your bodily functions or organs; or (2) when you are in active labor and there isn't enough time for safe transfer to a Plan hospital before delivery, or if transfer poses a threat to your or your unborn child's health and safety.

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