San Jose Medical Center - About New Members

An Introduction to Kaiser Permanente Services in the South Bay

Thank you for choosing Kaiser Permanente as your health care provider. Our members can access services at any of our locations as soon as your coverage becomes effective. If you aren't sure of your exact effective date, ask your employer.

You will receive your Kaiser Permanente identification card and informational material after your coverage becomes effective. However, since you may need health services as soon as your coverage is effective, the following information can help you get started.

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Getting your Medical Record Number
- Printed on your Kaiser Permanente ID card will be your Medical Record Number. This card will be mailed to you.
  
  However, if your health coverage is effective and you need care before your card arrives by mail, you can request your Medical Record Number.
  
  Call Member Services, seven days a week from 7 am to 7 pm at 1 800 464-4000; TTY for the hearing and speech impaired, 1 800 777-1370.
Medical Advice & Appointment Phone Numbers
- For advice or to make an appointment, call one of the numbers listed below, or call the Kaiser Permanente facility that is most convenient for you. It's helpful if you bring a copy of your enrollment form to your appointment.
  
  � KP Gilroy Medical Offices (408) 848-4095
  � KP San Jose Medical Center (San Jose) (408) 362-4740
Choosing a personal primary care provider
- To choose a personal physician or nurse practitioner after you've obtained a Medical Record Number, you can simply call the number below for the Kaiser Permanente facility that is most convenient for you.
  
  � KP Gilroy Medical Offices (408) 972-7321
  � KP San Jose Medical Center (877) 327-3633
  
  OR
  
  Click on the link to Choose Your Doctor online!
Transfer your existing prescriptions
- As a new member, if you need to tranfer existing prescriptions, please make sure that you have an adequate supply of your medication on hand prior to your transfer of an existing prescription to Kaiser Permanente.
  
  As a new member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Be ready to tell the pharmacist your prescription number and the name and phone number of the outside pharmacy.
  
  This transfer can take up to 48 hours. To use this service for new members, simply call the pharmacist at the Kaiser Permanente pharmacy that is most convenient for you.
  
  � KP Gilroy Pharmacy (408) 848-4640
  � KP San Jose Pharmacy (408) 972-6335
Transfer your medical records
- New members should receive a Medical Record Number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records.
  
  The form can be obtained by writing to request the form from the Business Office at any of our Kaiser Permanente medical centers. In the South Bay, these medical centers are in Redwood City, Santa Clara and San Jose.
  
  If you have medical information to transfer to Kaiser Permanente, you can do one of the following:
  
  � Complete an Authorization for Disclosure Form and take it to your non-Kaiser Permanente physician. Have your physician mail your records along with the form to the Kaiser Permanente facility that you have chosen (addresses are listed below).
  
  Or
  
  � Complete an Authorization for Disclosure Form and submit it to the Kaiser Permanente facility that you have chosen (addresses are list below).
  
  Make sure you have your Kaiser Permanente Medical Record Number on the form before sending materials.
  
  For Santa Clara, Campbell, Milpitas, Mountain View, Gilroy and San Jose (San Jose), send your medical records to the attention of the Chart Room. For Redwood City send your medical records to the attention of the Medical Secretaries.
South Bay Locations
- There are three major medical centers and several medical offices in the South Bay. All locations have pediatrics, obstetrics/gynecology, pharmacy and laboratory services.
  
  Please note that only the medical centers have Emergency Departments.
  
  · KP Campbell Medical Offices (No emergency services) 220 E Hacienda Ave, Vasona Technology Park, Campbell, CA 95008
  · KP Gilroy Medical Offices (No emergency services) 7520 Arroyo Circle, Gilroy, CA 95020
  · KP Marina Playa Medical Offices (No emergency services) 1333 Lawrence Expressway, Buildings 100, 200, 300 and 400, Santa Clara CA 95051
  · KP Milpitas Medical Offices (No emergency services) 770 E Calaveras Blvd, Milpitas, CA 95035
  · KP Mountain View Medical Offices (No emergency services) 555 Castro St, Mountain View, CA 94041
  · KP Redwood City Medical Center (Emergency services available) Hospital and Main Campus, 1150 Veterans Blvd, Redwood City, CA 94063
  · KP Santa Clara Medical Center (Emergency services available) Hospital and Main Campus, 700 Lawrence Expwy, Santa Clara, CA 95051
  · KP San Jose Medical Center (Emergency services available) Hospital and Main Campus, 250 Hospital Pkwy, San Jose, CA 95119
How to use our "Members Only" web site
- Visit our national web site-www.kaiserpermanente.org-for regional maps, phone numbers and other helpful information.
  
  As a member, request a Personal Identification Number (PIN) so that you can take advantage of our Members Only services-such as making routine/non-urgent appointments in real time, refilling Kaiser Permanente prescriptions and requesting non-urgent advice.
  
  To receive your PIN, go to the "Kaiser Permanente Online Members Only" section of our web site. After registering, you're one-time activation code will be mailed to you within 10 days and you'll be able to use all the web site's automated features.

If you have an emergency medical condition, call 911 or go to the nearest hospital. When you have an emergency medical condition, we cover emergency care from Plan providers and non-Plan providers anywhere in the world.

An emergency medical condition is (1) a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or serious impairment or dysfunction of your bodily functions or organs; or (2) when you are in active labor and there isn't enough time for safe transfer to a Plan hospital before delivery, or if transfer poses a threat to your or your unborn child's health and safety.